FAQ - Your Ultimate Guide to Common Questions and Answers

FAQ - Your Ultimate Guide to Common Questions and Answers

Welcome to our comprehensive FAQ section, your ultimate guide to understanding our products and services better. Whether you’re a first-time shopper or a loyal customer, we believe that having your questions answered can streamline your experience and enhance satisfaction. In this guide, we cover everything you need to know, offering clarity and peace of mind.

What is the Purpose of the FAQ?

The FAQ section serves as a valuable resource, designed to tackle the most common inquiries we receive. It not only helps you find the information you're looking for quickly but also empowers you with knowledge about our products. The more informed you are, the better decisions you can make.

Benefits of Our FAQ Section

  • Quick Access: Find answers to your queries in one consolidated location.
  • Informed Decisions: Make better purchasing choices with detailed product knowledge.
  • Enhanced Shopping Experience: Reduce confusion and uncertainty in your shopping journey.
  • Customer Empowerment: Feel more confident in your interactions with our products and services.

How to Use the FAQ

Utilizing the FAQ is simple. Just browse through the questions categorized below, or use our search function to find specific topics. We cover a range of themes, from delivery and returns to specific product queries. Each section aims to address inquiries clearly and concisely.

Common Topics Addressed in Our FAQ

Below are some frequent topics you will find in our FAQ section:

  • Shipping Information: Learn about our delivery options, timescales, and costs.
  • Returns Policy: Understand our hassle-free returns process and conditions.
  • Product Care: Find guidance on how to maintain and care for your purchases.
  • Account Management: Get tips on how to manage your account effectively.

Shipping Information

We pride ourselves on providing swift and reliable shipping. Our FAQ covers all aspects, ensuring you are aware of where your items are and when to expect them. Typically, orders are processed within 24 hours, and standard shipping takes 2 to 3 business days anywhere in the UAE and 3 to 5 business days for the GCC region.

Returns Policy Explained

Shopping online can sometimes induce uncertainty regarding returns. Here at Dune Caddy, we offer a straightforward returns policy. If you’re not satisfied with your purchase, you can initiate a return within 15 days. Just refer to our FAQ for step-by-step instructions on how to send items back.

Product Care Tips

Caring for your new products ensures longevity and satisfaction. Our FAQ provides crucial guidelines, covering everything from washing instructions to storage tips. When you follow our care recommendations, you’ll enjoy your purchase for much longer.

Account Management

Managing your online account should be effortless. Our FAQ includes detailed instructions for updating personal information, tracking orders, and faster check-outs. We want you to have the best experience possible, and having control over your account is part of that goal.

Need More Help?

If you can't find the answer to your question in our FAQ, we're here to help! Reach out to our support team via the contact form, and they will respond promptly. Customer satisfaction is our priority, and we’re dedicated to assisting you in any way possible.

Final Thoughts

Your journey with us begins here, in this FAQ section. We encourage you to explore the information available, ensuring that you can shop with confidence. Don’t hesitate to utilize this resource to enhance your shopping experience, and remember, we’re just a click away if you need further assistance. Happy shopping!

Shop now and seek further insights through our FAQ section as you explore the many great products we have to offer!

Frequently Asked Questions

Please contact our Support Team at connect@dunecaddy.ae if you need more information!

Shipping & Delivery

Product information (Armrests)

Product information (Coolers)

General information

When can I expect my order to be delivered?

Orders within the UAE are typically delivered within 1-3 days (excluding Sundays).

GCC shipping, orders may take between 4-6 days depending on location (excluding Sundays).

Do you ship internationally?

We are currently shipping only to the UAE and GCC countries. However, we are working to have international shipping added as soon as possible. For any requests, feel free to mail us at connect@dunecaddy.ae

How do I initiate a return?

To initiate a return, please contact our service team. Once your return is authorized from our end, we will arrange for pick-up. One of our courier agents will contact you within 1-4 days arrange pick-up. Please see returns policy for applicable fees.

What is your return policy?

We accept returns within 14 days of purchase. Please see the full refund/return policy tab at the bottom footer menu.

What if my item is damaged or incorrect?

We’re sorry for the inconvenience! If you receive a damaged or incorrect item, please contact our support team within 7 days of delivery. We’ll arrange a replacement or refund immediately.

How can I track my order?

Once your order has been dispatched, you will receive an email. One of Arnabs' delivery personnel will then call to verify address and arrange delivery.

Can I pay cash on delivery for my order?

We unfortunately do not offer COD service at this time.

Installation instructions?

How to Install Your Car Armrest:

  1. Window can be open or closed. Bend the two ends of the armrest toward each other. (Don't worry, the stainless steel plate can handle the bending).
  2. Place the armrest on your door panel in your preferred position. Make sure the hook end slides securely between the window rubber and door sill.
  3. Test the fit by closing the car door. If the armrest falls off or feels loose, reopen the door and bend the ends slightly more inward.
  4. Repeat testing and fitting until the armrest sits snug and secure. Close the window (Armrest will stay in place even with windows closed).

No tools needed – just bend, fit, and enjoy the comfort!

Will the arm rest scratch my window or tint?

No, this arm rest is designed with a soft base and smooth edges to protect your window tint and glass from any marks or scratches.

Will the car hand rest fit my vehicle?

Our car hand rest is designed for a universal fit and with our unique design, can be bent to fit most car doors.

Can the car door armrest fly out the window when the windows are down?

The car door armrest fits snugly between the window and door frame. It won’t slip or fly out even when the window is rolled down.

How do I get the car door arm rest not to fall off when I close the door?

If your car door arm rest falls off the door, it is most likely you have not bent it enough. You want to bend the two ends towards each other, refit the armrest until it sits snug and secure when placed on the door.

What material is the arm rest for car made from?

Our arm rest for car is made from high-quality 600D canvas, wrapped around a stainless steel plate with industrial grade YKK zippers. Offering both durability and luxurious comfort.

What’s special about the dune cooler bag range?

The dune cooler bag line features a modern, stylish design made for outdoor use. The bags combine insulation, water resistance, and a rugged finish built for the outdoors.

What makes the Canvas Wine Cooler Bag Grey & Black ideal for outdoor events?

It's stylish! The Canvas Wine Cooler Bag Grey & Black color is designed with insulation to keep your beverages chilled. Its sleek look and portable size make it ideal for picnics, beach days, or corporate gifts.

What's the difference between a Ripstop Insulated Lunch Bag and a standard lunch bag?

The Ripstop Insulated Lunch Bag combines rugged 600D ripstop fabric with a thermal ripstop lining to ensure long-lasting durability and excellent temperature retention - it's great for outdoor and work settings.

Is the Ripstop Lunch Bag suitable for daily office use?

Yes! The Ripstop Lunch Bag is made from lightweight yet tear-resistant fabric, making it perfect for everyday use and maintaining food freshness.

Do you offer a medium sized Insulated Lunch Bag for portioned meals?

Absolutely. Our Insulated Lunch Bag Medium size is perfect for compact meals and snacks, plus a bottle of water/drink, offering thermal protection in a space-saving design, great for school or office use.

Are your cooler bags also suitable as cooling bags for food and drinks?

Yes, our cooler bags function perfectly as a cooling bag to keep food, drinks, and even baby bottles cold for hours. They're leak-resistant and built with high-performance materials.

Which durable cooler bag is best for carrying bottles or drinks?

Our bottle cooler bag, caddy cooler, are specially designed to hold bottles securely while keeping them cold for hours. They're ideal for beach outings, BBQs, and road trips.

Do you offer durable lunch bags designed for daily or outdoor use?

Yes, our Durable Lunch Cooler Bag, (the dune lunch bag), and dune coolers are built with premium materials to handle everyday wear and tear. They offer excellent insulation and stylish functionality.

Can I pre-order items that are out of stock?

Yes, pre-order options are available on all our products that are out of stock. Estimated shipping time will be 1 - 2 weeks from placing the order.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and other secure payment methods through Stripe payment gateway.

Do you offer personalized or branded cooler bags or armrests?

Yes! We offer custom logo printing for bulk orders or events, corporate gifting, or promotional use. Contact our team for details and minimum order requirements at connect@dunecaddy.ae

Do you offer bulk or wholesale purchasing?

Yes! For bulk or wholesale inquiries, please contact our sales team at connect@dunecaddy.ae

Do you offer discounts or promo codes?

Yes! Sign up for our newsletter to get 10% off your first order and stay updated on exclusive deals, promotions, and product launches.

Do I need to create an account to order?

No, you can check out as a guest. However, creating an account allows you to track orders, save shipping info, and access exclusive offers.

Can I return my gift card?

Dune Caddy gift cards are not eligible for refunds once purchased.

What is the validity of the egift cards?

Our Dune Caddy e-gift cards are valid for 12 months from the date of purchase.