Refund policy

Returns

We want you to be completely satisfied with your purchase from Dune Caddy. If for any reason you are not satisfied with your purchase, we offer a hassle-free return or exchange for products purchased on our website.

We accept returns within 14 days of purchase. After the 14 days we regret that we are unable to offer you a refund or exchange.

To initiate a return please contact us at connect@dunecaddy.ae

The item must be unused, and in its original packaging as received.

All shipping costs for returns are the sole responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of the product.

Once we have received the item(s) and the eligibility criteria are met, we will issue a refund of your original payment within 14 business days.
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Dune Caddy reserves the right to deny a refund or return if the products show signs of use, changes, improper handling, or damage. If the return is denied, the customer is responsible for paying the shipping costs to return the item.

Customized & Bulk Orders

Please note that all personalized, bulk, wholesale, or branded corporate gift orders are final and non-returnable once production has begun. We do not accept returns or offer refunds for these items unless the product arrives damaged or defective. If your order is damaged upon delivery, please contact us within 3 days of receipt with photos and details, and we’ll work to resolve the issue promptly.

Please note that the following items are non-refundable:

  • Free gifts or promotional items with retail value
  • Products that have been used
  • Returns on partial sets
  • Gift Cards

Refund Timeline and additional information

Once we receive your returned item(s), refunds are typically processed within two days from our side. However, please note that the response from your bank may differ and may take additional time to appear in your account.

In the case of any international returns, any taxes or import duties may be deducted.

If you have any questions or concerns about our refund policy, please do not hesitate to contact us at connect@dunecaddy.ae